The Conversation Counts
A scenario-based eLearning experience designed to help learners practice effective communication through realistic workplace conversations and meaningful choices.
My Role
I designed and developed the experience from concept through final production, including scenario development, visual design, branching interactions, learner choices, feedback, navigation, and assessment.
Tools
Articulate Storyline 360 • PowerPoint
The Challenge
Workplace conversations about performance concerns can be difficult to navigate, especially when learners must balance clarity, empathy, and professionalism. The goal of this project was to create a realistic, low-risk practice environment where learners could explore different communication approaches and see how their choices affected the conversation.
The Audience
This experience was designed for employees, team leads, and emerging managers who need practice addressing workplace performance concerns through clear, respectful, and productive conversations.
The Solution
The solution was a scenario-based eLearning experience that guides learners through a realistic workplace conversation. Learners make communication choices, receive immediate feedback, and see how different approaches can influence the direction of the conversation before applying what the learned in a final challenge.
Design Process
I used an iterative design process to move from the performance need to a complete interactive experience. I developed the workplace scenario, mapped learner choices and feedback, designed the visual layout, built the branching interactions in Storyline, and refined the course through repeated previewing, usability testing, and revision.
Interactivity & Branching
Learners choose how to approach the conversation and receive feedback based on their decisions. Branching interactions allow them to explore the consequences of different communication approaches while keeping the experience realistic and focused on practical application.
Assessment & Feedback
Learning is reinforced through immediate, choice-specific feedback and a final challenge that asks learners to apply the same communication principles in a new workplace situation. The assessment focuses on judgment and application rather than simple recall.
Accessibility & Inclusive Design
I tested the published course using keyboard navigation. Learners can access and activate the primary response choices and feedback controls without a mouse. Testing also identified an opportunity to improve focus management on feedback layers so keyboard focus moves more directly into the active feedback content.
As I developed the course, I refined the wording, visual hierarchy, navigation, and feedback to make the experience clearer and more consistent. Repeated previewing and usability testing helped me identify opportunities to improve spacing, labeling, interaction flow, and keyboard focus behavior throughout the design and review process.